Q: I sent you a message. When can I expect a response?
A: Most messages are answered within 24 hours and during normal business hours. Business hours are Monday through Friday from 9:00 am to 4:00 pm, CST, excluding holidays. We do monitor emails during non-business hours and will typically respond in the early mornings or late evenings as our schedule allows.
Q: How long does it take to make and ship my order?
A: Production times vary on the product, but usually no later than 14 days. The production time for each product can be found directly under the product designer for that product. When multiple items are purchased in the same transaction, we will ship the items together based upon the item with the farthest production timeframe. If an unexpected delay occurs that would cause your order to be shipped out late, please know you will be contacted immediately.
Q: I see that I must use PayPal to pay for my order. I do not have nor do I want to open a PayPal account. What do I do now?
A: You do NOT need a PayPal account to complete your transaction. We simply use PayPal as a credit/debit card processor for increased security and protection of your financial information. Select "Pay with Debit or Credit Card" instead of logging in. If you are experiencing issues transferring your cart to PayPal, it could be your connection and/or an issue with your web browser. Try switching to a different browser or use a different device and the problem should resolve itself. If you are having further issues, please call us at 405-802-8265 or contact us and we can help with a manual order.
Q: Do you offer promotions or discounts for multiple items purchased?
A: Because we believe in fair and consistent pricing for all customers and because Jacey makes each item made-to-order, we don't offer any additional discounts for multiple items purchased. We would rather have a consistent price all year instead of raising our regular price and offering special discounts and sales promotions at random times throughout the year.
Q: Are your website prices the same as your prices on Etsy?
A: Yes! We believe in keeping our product prices the same throughout multiple selling formats. This allows our customers to order on whichever website they feel most comfortable with. However, we do offer free shipping on all orders placed through our website and shipped to USA addresses. Shipping is added to all Etsy orders.
Q: Do you make everything or do you have seamstresses that sew your orders?
A: Jacey sews every made-to-order item specifically for each customer and we don't hire any seamstresses. We feel that allows us to maintain the high quality we strive for. We have a small production studio in downtown Moore, Oklahoma, where your items are produced.
Q: Where can I see feedback from past customers?
A: We have had an Etsy shop since 2010 and have over 1700 positive, 5-star customer reviews. You can trust Etsy reviews because Etsy only allows someone to leave a review that has purchased the product. Etsy sellers do not have the ability to remove negative reviews. See our feedback HERE.
Q: Can I get a swatch of a fabric before I place an order?
A: Yes! There are swatches available for all of our fabrics. Click HERE to order swatches. All swatches are sent out within 1-3 business days with free shipping to all USA addresses.
Q: I don't see a fabric I want. Can it be special ordered for me or can I send you fabric to use?
A: We just use the fabrics in our fabric collections our products and we strive to have an adequate supply of all fabrics in stock. This allows us to have quick production times without sacrificing quality. While we would love to have every fabric available, that's just not an option for us at this time.
Q: Do you offer International shipping?
A: Yes. While we currently offer International shipping to Australia and Canada, our website is set up to only take payments from those with a shipping address located within the United States, one of its territories, diplomatic and/or military addresses. You can place an International order, but we'll need to send you a private invoice with a secure payment link. International shipping costs will be added. Please contact us to get started.